Returns & Exchanges

At Dot & Key, we strive to ensure your skincare journey is seamless; however, if you are not entirely satisfied with your purchase, we offer a hassle-free return and exchange policy within 7 days of delivery. Please ensure that items are unused, unopened, and in their original packaging to qualify for a refund.

1

Initiate Request

Visit our Returns Portal or email our support team with your order ID and images of the product within 7 days of receiving your package.

2

Quality Check

Once your request is logged, our team will review the details and images to ensure the product is in its original, untampered condition.

3

Reverse Pickup

Upon approval, we will arrange a reverse pickup from your address at no additional cost; simply hand over the securely packed box to our courier partner.

4

Refund Processing

After the product reaches our warehouse and passes final inspection, your refund will be initiated to your original payment method or as store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing