Frequently Asked Questions

Everything you need to know about your skincare journey with Dot & Key.

Are Dot & Key products cruelty-free and vegan?

Yes, all our products are 100% cruelty-free and formulated without any animal-derived ingredients. We are committed to ethical beauty standards.

How long does it take for my order to be delivered?

Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for other locations across India.

What is your return and exchange policy?

We offer a hassle-free return policy for damaged or incorrect items within 48 hours of delivery. Please ensure the products remain unopened and in their original packaging.

Are your products suitable for sensitive skin?

Our products are dermatologically tested and formulated to be gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.

How can I track my order status?

Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment in real-time.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for most pin codes within India, alongside various prepaid options like UPI, Credit/Debit cards, and Net Banking.